SHIPPING + RETURNS

General shipping information

Shipping is included in the item price.

Some products might be shipped separately because they are packaged differently.

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on the order value, country limits, and other factors based on the product itself. You are responsible for any fees that must be paid to the appropriate customs agency.

Digital

All digital copies of the movie are fulfilled by VHX. Once your order is processed (within 24 hours) you will receive an email from VHX with your login information.

If you do not receive a login email from VHX within 24 hours please email support@metricconcertfilm.com

Vinyl / Blu Ray / CD Shipping / Posters Shipping Information

All orders are shipped from our warehouse in Burlington, Ontario.

Please allow 1 - 5 days for order processing.

Delivery times published below are approximate, and some orders may take longer to be delivered. 

Shipping Timelines:
3 – 5 Days: Canada
2 – 4 Weeks: United Kingdom, France, Germany, Netherlands, Switzerland, Belgium
4 – 5 Weeks: United States, Finland, Ireland
5 – 6 Weeks: Denmark
6 - 8 Weeks: Greece, Spain, Italy, Portugal, Brazil, Africa, Mexico and other territories

Apparel Shipping Information

Apparel items are shipped from the United States.

Please allow 2 - 7 days for ordering processing.

Shipping Timelines:
5-8 Days: United States
2-4 Weeks: International

Returns

If you wish to return an item you have bought, please contact us via email at support@metricconcertfilm.com to let us know your intention to return. 

Returns on all merchandise will be accepted within 30 days of delivery if the items are unused, unworn, and unwashed. CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective. 

All shipping costs and shipping sales tax for returns must be covered by the buyer. Please get in touch with us BEFORE shipping out any returns or we cannot be responsible for any additional fees or costs made in error. If the return is a result of a Dreams So Real Online Store error, please contact support@metricconcertfilm.com for more information. 

EXCHANGES

Unfortunately, we do not handle direct product exchanges. If you would like to exchange an item for another item, please place a new order for the item desired and return your original item back to us using the above return instructions.

Once your returned item has been received by our warehouse you will receive a refund for the full original item cost, not including shipping and handling.